Troubleshooting

Read more about monitoring features and how to use them.

Why Mineitor couldn't find my devices?

This may happen for several reasons. First make sure the Raspberry Pi or PC that runs the controller program, is up and running and is connected to the same local network of your miners and also have active internet access. If your using PC with windows as operating system to run the controller, make sure that windows firewall won't blocking controllers requests. Then if they still are not found, contact us with ticket or live chat. Our support team will check and hopefully resolve the problem as soon as possible. To create a support ticket, Go to your dashboard and click on the Tickets menu on the left sidebar. Or you can submit your request using our Live chat service.

Why my devices are found, But their data not showing?

If your devices are found but their data not showing, first check that the selected models are correct, then if you have changed your devices default username and password, make sure you entered correct username and password in device settings. for editing username and password of devices click on button in front of the device name. If the problem still persists, contact our support team with creating a support ticket or using live chat service. Our support team quickly will check and fix the problem.

Why my configurations failing and don't get applied on device?

If your configurations takes too long to apply or they fail to apply on devices, first check that the selected models are correct, then if you have changed your devices default username and password, make sure you entered correct username and password in device settings. If the problem still persists, contact our support team with creating a support ticket or using live chat service. Our support team quickly will check and fix the problem.

Why do I get too many notifications of devices disconnecting and connecting?

In some cases that there is a problem in your local network or internet connections, some interruptions may occur that you don't see these on your mining pool because they usually show the average data. But realtime monitoring detects those. If you don't want to get disturbed about this temporary problems, you can increase the time range that Mineitor should wait after a device disconnects then send you a notification. You can change that setting by clicking button in front of device name or select multiple devices and select "Change device settings" from batch actions in bottom of the devices table.